:root{--bg-base: #080b11;--bg-surface: rgba(17, 24, 39, .82);--bg-surface-elevated: rgba(26, 34, 52, .9);--bg-surface-hover: rgba(35, 46, 68, .95);--border-subtle: rgba(255, 255, 255, .08);--border-active: rgba(6, 182, 212, .4);--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--accent-cyan: #06b6d4;--accent-cyan-glow: rgba(6, 182, 212, .25);--accent-violet: #8b5cf6;--accent-emerald: #10b981;--accent-amber: #f59e0b;--accent-rose: #f43f5e;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono: "JetBrains Mono", monospace;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-full: 9999px;--shadow-card: 0 8px 32px 0 rgba(0, 0, 0, .37);--shadow-glow: 0 0 20px -3px var(--accent-cyan-glow);--transition: all .2s cubic-bezier(.16, 1, .3, 1)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-base);color:var(--text-primary);min-height:100vh;line-height:1.5;-webkit-font-smoothing:antialiased;background-image:radial-gradient(at 0% 0%,rgba(6,182,212,.08) 0px,transparent 50%),radial-gradient(at 100% 100%,rgba(139,92,246,.08) 0px,transparent 50%)}.app-container{display:flex;flex-direction:column;min-height:100vh}.app-header{display:flex;justify-content:space-between;align-items:center;padding:1rem 2rem;background:var(--bg-surface);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--border-subtle);position:sticky;top:0;z-index:50}.brand{display:flex;align-items:center;gap:.75rem}.brand-icon{width:36px;height:36px;background:linear-gradient(135deg,var(--accent-cyan),var(--accent-violet));border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-weight:700;color:#fff;box-shadow:var(--shadow-glow)}.brand-title{font-size:1.25rem;font-weight:700;background:linear-gradient(to right,#ffffff,var(--text-secondary));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.tenant-badge{background:#06b6d41f;border:1px solid rgba(6,182,212,.3);color:var(--accent-cyan);padding:.25rem .75rem;border-radius:var(--radius-full);font-size:.8125rem;font-weight:500}.main-content{display:grid;grid-template-columns:340px 1fr;gap:1.5rem;padding:1.5rem 2rem;flex:1}@media (max-width: 1024px){.main-content{grid-template-columns:1fr}}.glass-panel{background:var(--bg-surface);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:1.5rem;box-shadow:var(--shadow-card);transition:var(--transition)}.glass-panel:hover{border-color:#ffffff1f}.panel-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.25rem}.panel-title{font-size:1.0625rem;font-weight:600;color:var(--text-primary);display:flex;align-items:center;gap:.5rem}.softphone-card{border-top:3px solid var(--accent-cyan)}.agent-status-bar{display:flex;align-items:center;justify-content:space-between;background:#00000040;padding:.75rem 1rem;border-radius:var(--radius-md);margin-bottom:1.25rem;border:1px solid var(--border-subtle)}.status-indicator{display:flex;align-items:center;gap:.5rem;font-size:.875rem;font-weight:500}.status-dot{width:10px;height:10px;border-radius:50%;background-color:var(--accent-emerald);box-shadow:0 0 10px var(--accent-emerald);animation:pulse 2s infinite}.status-dot.incall{background-color:var(--accent-amber);box-shadow:0 0 10px var(--accent-amber)}.status-dot.offline{background-color:var(--text-muted);box-shadow:none}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.7;transform:scale(1.1)}}.dialer-display{background:#0006;border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:1rem;text-align:center;font-family:var(--font-mono);font-size:1.25rem;color:var(--text-primary);margin-bottom:1rem}.keypad-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:.625rem;margin-bottom:1.25rem}.keypad-btn{background:#ffffff0a;border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:.875rem 0;font-size:1.125rem;font-weight:600;color:var(--text-primary);cursor:pointer;transition:var(--transition)}.keypad-btn:hover{background:#ffffff14;border-color:var(--accent-cyan);transform:translateY(-2px)}.softphone-actions{display:flex;gap:.75rem}.btn-call{flex:1;background:linear-gradient(135deg,#10b981,#059669);color:#fff;border:none;border-radius:var(--radius-md);padding:.75rem;font-weight:600;cursor:pointer;transition:var(--transition)}.btn-call:hover{box-shadow:0 0 16px #10b98166;transform:translateY(-2px)}.btn-hangup{flex:1;background:linear-gradient(135deg,#f43f5e,#e11d48);color:#fff;border:none;border-radius:var(--radius-md);padding:.75rem;font-weight:600;cursor:pointer;transition:var(--transition)}.btn-transfer{background:#8b5cf626;border:1px solid rgba(139,92,246,.4);color:var(--accent-violet);border-radius:var(--radius-md);padding:.75rem 1rem;font-weight:600;cursor:pointer;transition:var(--transition)}.tab-nav{display:flex;gap:.5rem;border-bottom:1px solid var(--border-subtle);margin-bottom:1.5rem}.tab-btn{background:transparent;border:none;border-bottom:2px solid transparent;padding:.75rem 1.25rem;color:var(--text-secondary);font-weight:500;cursor:pointer;transition:var(--transition)}.tab-btn.active{color:var(--accent-cyan);border-bottom-color:var(--accent-cyan)}.data-table{width:100%;border-collapse:collapse}.data-table th{text-align:left;padding:.75rem 1rem;color:var(--text-muted);font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-subtle)}.data-table td{padding:.875rem 1rem;border-bottom:1px solid var(--border-subtle);font-size:.875rem}.data-table tr:hover{background:var(--bg-surface-hover)}.badge{display:inline-block;padding:.2rem .5rem;border-radius:var(--radius-full);font-size:.75rem;font-weight:500}.badge-ai{background:#06b6d426;color:var(--accent-cyan)}.badge-transfer{background:#8b5cf626;color:var(--accent-violet)}.badge-voicemail{background:#f59e0b26;color:var(--accent-amber)}.chat-launcher{position:fixed;bottom:2rem;right:2rem;width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,var(--accent-cyan),var(--accent-violet));box-shadow:0 4px 20px #06b6d466;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.5rem;transition:var(--transition);z-index:100}.chat-launcher:hover{transform:scale(1.08)}